Customer Service Consultant

Position Overview

At Corebridge Financial, action is everything. We partner with financial professionals to empower people to take control of their financial futures. Our Customer Service Consultants serve as the first point of contact for customers, addressing inquiries, processing transactions, and resolving issues with accuracy and empathy. Compensation: The actual compensation will depend on geographic location, skills, experience, and other qualifications – with eligibility for a discretionary bonus. Location: Houston, TX (Hybrid working policy).

Key Responsibilities

• Responsibilities: Successfully complete a comprehensive paid training course to prepare for assisting customers.
• Work different shifts between 7am – 8pm, Monday – Friday (assigned based on business need).
• Deliver an outstanding customer service experience while generating energy and passion around Corebridge Financial products.
• Quickly and effectively problem-solve to execute action items and deliver impactful solutions.
• Convey policy information and company procedures clearly to customers.
• Manage and troubleshoot complex customer service issues with cross-functional partners using advanced technical skills.

Required Qualifications

• Education: High School Diploma or GED required; some college preferred.
• Action-oriented, high energy, personable, and committed to helping customers.
• Qualifications: Proven customer service or call center experience is preferred.
• Excellent interpersonal and communication skills for interacting with internal and external customers.
• Advanced computer proficiency, including MS Office and strong typing skills.
• Ability to manage multiple tasks in a fast-paced call center environment while meeting key performance indicators.

Benefits & Perks

• Benefits: Health and Wellness – a range of medical, dental, and vision insurance plans, including mental health support and wellness initiatives.
• Benefits: Retirement Savings – competitive 401(k) options with generous company matching contributions.
• Benefits: Employee Assistance Program offering confidential counseling services and resources.
• Benefits: Matching charitable donations – Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Benefits: Volunteer Time Off – up to 16 hours annually to support community activities.
• Benefits: Paid Time Off – at least 24 days per year for personal and family needs.