Marketing & Commerce Managed Service Design Consultant

Position Overview

Accenture Song accelerates growth and value for our clients through sustained customer relevance by blending creativity with technology and intelligence. If you relish delivering business impact, engaging with top brands, and transforming marketing and digital organizations, we want to meet you! In this role, you will partner directly with clients to bring innovative digital marketing, ecommerce, and omni‑channel solutions to life, while guiding teams on strategic roadmaps and enabling agile, modern ways of working.

Key Responsibilities

• Develop new operating models and organizational structures for clients to unlock value across people, process, technology, and governance.
• Lead teams to deliver value through updated operating models, marketing processes, change management, and comprehensive training and communication plans.
• Gather and analyze client information to determine opportunities for enhancing integrated marketing performance and orchestrate strategic roadmaps.
• Identify areas of improvement within clients’ marketing organizations and lead detailed planning that integrates people, process, and technology.
• Engage with leadership to collaborate on solutions that drive integrated marketing and support new business opportunities such as pitches and RFP responses.
• Collaborate with cross-functional teams to deliver comprehensive transformation solutions that include brand, creative, and marketing strategy.
• Lead activation engagements to adopt agile rhythms and maximize the value of digital experience platforms such as Adobe and Salesforce.

Required Qualifications

• Minimum 3 years of marketing/marketing operations experience with integrated CRM, direct-response and/or data-driven marketing for B2C, B2B or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or in defining process and organizational design solutions.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital business or digital marketing, including solutions for Fortune 500 clients.

Preferred Qualifications

• Bachelor's degree or equivalent (minimum 12 years of work experience).
• Core management consulting skills including strategic thinking and the ability to architect clear, compelling solutions.
• Subject matter expertise in integrated marketing operations, data-driven multichannel strategies, and leading digital platforms such as Adobe.
• Experience leading and facilitating working sessions with teams and leadership.
• Experience in architecting, implementing, and managing organizational change.
• Proven track record designing, developing, and implementing agile marketing and digital processes.
• Ability to build long-term trusted relationships as the go-to expert.
• Proven experience in leading teams to deliver quality results on time.
• Self-starter with strong organizational skills and eagerness to learn, innovate, and grow.
• Ability to collaborate across disciplines, teams, and organizational lines.
• Understanding of CRM strategic concepts and services.

Benefits & Perks

• Competitive Compensation: Salary ranges vary by location (e.g., California: $63,800 – $205,800; New York/New Jersey: $59,100 – $205,800).
• Robust Benefits: A comprehensive benefits package is offered along with detailed information available upon request.
• Inclusive Culture: We are an Equal Employment Opportunity employer dedicated to diversity and inclusion.
• Reasonable Accommodations: Accessible accommodations are provided throughout the recruitment process based on your needs.