Director Patient Registration

Job Description

Welcome to Atrium Health, where we prioritize the care and well-being of our patients above all else. We are currently seeking a skilled and experienced Director of Patient Registration to join our team and help us maintain our high standards of patient satisfaction and quality care. In this role, you will oversee all aspects of patient registration, ensuring efficient and accurate processes are in place to provide a seamless experience for our patients. If you are a dedicated and driven individual with a passion for improving the patient experience, we encourage you to apply for this vital role.

Your Responsibilities

• Develop and implement policies and procedures for patient registration to ensure efficient and accurate processes are in place.
• Oversee and manage a team of patient registration staff, providing leadership and support to ensure high levels of performance and productivity.
• Monitor and evaluate patient registration processes, identifying areas for improvement and implementing necessary changes to enhance the patient experience.
• Collaborate with other departments, such as billing and admissions, to ensure seamless coordination and communication during the registration process.
• Ensure compliance with all relevant regulations and standards, including HIPAA and insurance requirements.
• Train and educate staff on patient registration processes and procedures, as well as any updates or changes.
• Monitor and maintain patient satisfaction scores related to the registration process and implement strategies to improve satisfaction levels.
• Develop and maintain relationships with insurance companies and other third-party payers to ensure timely and accurate processing of patient information.
• Stay informed about industry trends and best practices related to patient registration, and make recommendations for improvement or implementation when appropriate.
• Handle any escalated issues or concerns related to patient registration, ensuring prompt and effective resolution.
• Create and analyze reports on patient registration data, identifying trends and making recommendations for improvement.
• Maintain a positive and professional attitude, representing Atrium Health's commitment to patient care and satisfaction at all times.

Equal Opportunity Employer

Atrium Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.