Home Health Scheduler

Position Overview

Join Choice Matters Home Healthcare as a Home Health Scheduler, a critical and high-visibility role in a respected home health agency. Location: Jacksonville, FL. Schedule: Full-Time On-Site. In this role you will oversee patient and staff schedules, ensure compliance with Medicare guidelines, and collaborate with clinical and administrative teams. With over 16 years in the business and a commitment to patient-centered care, our team values proactive problem-solvers who are ready to make an impact.

Key Responsibilities

• Manage and maintain all patient and staff schedules with precision, ensuring full compliance with Plan of Care frequencies and Medicare guidelines.
• Proactively coordinate with clinicians, patients, and families to prevent visit lapses and maintain continuity of care.
• Initiate and track authorizations, monitor expirations, and renew as necessary.
• Collaborate closely with the Director of Nursing and Intake/Admissions on utilization review and LUPA prevention.
• Troubleshoot scheduling challenges with strategic thinking and problem-solving.
• Communicate clearly and consistently with clinicians, patients, and leadership.
• Cross-train in Intake/Admissions and Human Resources to provide operational support as needed.
• Maintain organized, compliant, and timely documentation.

Required Qualifications

• Absolute proficiency in Medicare home health episode scheduling from intake through recertification (required).
• Minimum 1 year experience in a Medicare-certified home health agency (required).
• Strong understanding of frequencies, authorizations, and utilization management.
• Excellent communication, time management, and multitasking skills.
• A proactive, solution-oriented mindset—a thinker, not just a doer.
• Ability to thrive in a fast-paced, high-accountability environment.
• High school diploma or equivalent (required).

Preferred Qualifications

• Proficiency with WellSky/Kinnser EMR (preferred).

Benefits & Perks

• 401(k)
• Dental insurance
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Competitive salary
• Wellness resources