Salesforce Platform Specialist & Analyst

Position Overview

Join our team as a Salesforce Platform Specialist & Analyst located in Baltimore, Maryland. In this role, you'll design, develop, and optimize Salesforce solutions—from building scalable flows and custom components to integrating with external systems—all while collaborating with cross‐functional teams in a higher education environment.

Key Responsibilities

• Design, develop, and optimize Salesforce Flows, custom solutions (using APEX and Lightning Web Components), and integrations with external systems.
• Troubleshoot, debug, and resolve defects in existing configurations to ensure platform stability and performance.
• Collaborate with business stakeholders to gather, analyze, and refine technical requirements and translate them into actionable solutions.
• Lead workshops, conduct root cause analysis, and document processes to drive continuous system enhancements.
• Serve as a liaison between technical teams and business users, ensuring effective cross-functional communication.

Required Qualifications

• 5+ years of Salesforce experience with at least 2 years in a development role.
• Strong proficiency in Salesforce declarative tools (Flow, Process Builder) and programmatic solutions (APEX, Lightning Web Components, SOQL).
• Experience with system integrations (REST/SOAP APIs), CI/CD tools, and Agile methodologies.
• 3+ years as a Technical Writer and/or Business Analyst working with Salesforce in a higher education environment.
• Excellent problem-solving, communication, and documentation skills with a deep understanding of Salesforce architecture and best practices.

Preferred Qualifications

• Salesforce Advanced Administrator and Platform Developer 2 certifications.
• Certifications in Salesforce Certified Business Analyst, Administrator (ADM-201), or Education Cloud Consultant.
• Familiarity with Education Cloud, Experience Cloud, Marketing Cloud, Health Cloud, and Einstein Analytics.