Entertainment and VIP Travel Consultant - Full-time

Position Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good – making an impact in the industry while working in an inclusive and collaborative culture. As a Remote Travel Counselor, you’ll join our highly skilled remote team providing outstanding service to a multinational entertainment conglomerate. You will be part of a warm, innovative environment that values internal promotions, career advancement, and a true global connection.

Hours Of Operation: 24/7
Location: United States
Compensation: $46,200.00 - $85,800.00 base salary plus eligibility for a discretionary annual bonus.

Key Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, pro-actively anticipating traveler needs to sell additional services.
• Arrange and book domestic and international business travel (air, road, rail, and accommodations) in varying complexities.
• Utilize Sabre Global Distribution Systems (GDSs) to facilitate bookings.
• Ensure compliance with agreed travel policies, service provider requirements, and regulatory standards.
• Apply positive telephone service techniques and promptly address special customer requests.
• Collaborate with your team by coaching, mentoring, and providing constructive feedback to enhance service levels.

Required Qualifications

• Passion for excellence in client service, with a proactive approach to anticipating needs.
• Native GDS expertise Sabre
• Three–Five Years of Corporate Entertainment and Production Travel experience
• Professional communication skills, both written and verbal.
• Keen attention to detail and commitment to integrity when handling personal traveler information.
• Strong understanding of the travel industry (experience in business travel and entertainment travel, including production, is a plus).
• Ability to resolve customer issues quickly, whether independently or with supplier support.
• A team-oriented mindset with openness to feedback.
• Flexibility to work afternoon shifts (12pm–12am) as part of our 24/7 Traveler Care operation.

Benefits & Perks

• Be part of a diverse, supportive, and fun team of Traveler Care professionals located around the world.
• Opportunity to grow your career with a purpose-led organization passionate about powering progress through travel.
• Flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including health & life insurance, a retirement savings program with employer match, global colleague assistance, and access to a wellness platform (eMindful).
• An environment that champions Diversity, Equity, and Inclusion with robust networks, inclusion groups, and diversity councils.
• Flexible benefits tailored for each country—covering health and welfare insurance, retirement plans, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: Enjoy weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
• Career development: Access over 20,000 courses on our learning platform along with leadership training and internal job opportunities.
• If you don’t meet every requirement but are passionate about our mission, please apply anyway—you may be exactly who we’re looking for!