Retention and Engagement Manager - Phoenix, AZ

Position Overview

The Retention & Engagement Manager serves as a knowledgeable resource on human resources issues for all levels of staff at Adelante Healthcare Center Support Office in Phoenix, AZ. This Full Time role supports and facilitates programs related to employee engagement, benefits, recognition, employee relations, and retention. The position involves guiding employees through role transitions, organizational changes, and various life events.

Key Responsibilities

• Manage and facilitate engagement and recognition programs and events aimed at employee development and retention.
• Collaborate with managers and supervisors on employee relations issues and HR initiatives, ensuring alignment with organizational policies and values.
• Investigate and resolve employee concerns and complaints in partnership with the Senior Retention & Engagement Manager.
• Serve as a knowledgeable resource regarding employee benefits and support related total rewards processes including open enrollment, qualifying events, and benefits administration.
• Provide support and guidance to employees and leaders to ensure timely coaching, corrective action, and performance improvement.
• Guide leaders in drafting documentation for corrective actions and coaching.
• Conduct employee surveys, exit interviews, stay interviews, and pulse checks to gather feedback.
• Ensure compliance with legal and regulatory HR requirements.
• Identify risks and opportunities to enhance the delivery of HR services.
• Travel periodically to health clinic sites as required.

Required Qualifications

• Bachelor’s degree in Human Resources, Labor Studies, Business, or a related field.
• Two (2) to five (5) years of experience supporting HR initiatives including employee engagement, employee relations, on-boarding/off-boarding, benefits administration, and recognition.
• Proven experience in investigating and resolving employee concerns and complaints.
• Demonstrated excellence in employee relations with the ability to work collaboratively across departments.
• Experience in managing a total rewards strategy, including benefits plan administration and recognition programs.
• Strong understanding of State and Federal regulatory requirements (FSLA, FMLA, ADA, EEOC, etc.).
• Proficiency with Microsoft Office applications and Human Resources Information Systems (HRIS).
• Ability to work with individuals from diverse cultural backgrounds and exercise independent judgment.
• Possession of a valid Arizona driver’s license with current auto insurance.
• Arizona Department of Public Safety Level 1 Fingerprint Clearance, or the ability to obtain one within 30 days of employment.
• Strong ability to maintain confidentiality and effectively prioritize and multitask.

Preferred Qualifications

• Certification as a Professional in Human Resources (PHR) and/or SHRM-CP.
• Prior experience as a Human Resources Generalist or in a Business Partner capacity.
• Experience with HRIS systems such as Paycom, ADP, UKG/Kronos, or Workday.
• Fluency in Spanish in addition to English.
• Experience in HR roles within multi-site environments or supporting employee populations of over 500.
• Experience managing or facilitating employee benefits programs.
• Desire to serve as an advocate for healthcare, human rights, and diversity, equity & inclusion initiatives.