Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Position Overview

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. LabCorp's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing a structured training program.

Required Qualifications

• Ability to work and learn in a fast-paced environment with strong attention to detail.
• Proven ability to perform successfully in a team environment with excellent organization skills.
• Proficiency in navigating multiple computer screens and applications with alpha-numeric data entry skills.
• Excellent communication skills.
• High School Diploma or equivalent required.
• Minimum 1+ year work experience required.
• Experience in medical billing, customer service, insurance claims, EOB, or call center environments is strongly preferred.
• Experience handling high volume calls with several computer windows open is highly desirable.
• Experience communicating with patients regarding medical information is strongly preferred.
• Internet download speed of at least 50 megabytes per second is required for remote work.
• Must have a dedicated work area and the ability to manage time and tasks independently while maintaining productivity.

Benefits & Perks

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!
• Pay Range: $15.25-16.00 or State/Local minimum wage, if higher.
• OFFERS SHIFT DIFFERENTIAL – 11AM-8PM (EST) SHIFT: 10% Shift Differential for residents in eastern time zone.
• Shift Timing: Monday-Friday; 11am-8pm (EST), 10am-7pm (CST), 9am-6pm (MST), and 8am-5pm (PST).
• Application window closes: 4/26/2025.