Customer Operations Representative
Perry Ellis International9 months ago
Miami, FL, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits.
- Assists salesmen with various requests similar to those listed above.
- Call Center: answer incoming calls, return any missed calls in a timely manner
- Email management: review and reply to emails in a timely manner
- Upload and validate orders from the order entry portal
- Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.
- Review open order reports to maintain order base integrity
- Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
- Works closely with the VPs of Sales for Callaway & OPG
Required Qualifications
- Proficient with Google Drive/Applications or related software.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Required Skills
Delegation
Interpersonal Skills
Task Prioritization
Customer Service
Written Communication
Organizational Skills
Analytical Skills
Sales Skills
Attention to Detail
Problem Solving
Multitasking
Google Drive/Applications
Verbal Communication