Experienced Field Service Technician

Position Overview

Raymond West is seeking a dynamic Experienced Field Service Technician who thrives on troubleshooting and maintaining electrical and mechanical equipment in a collaborative yet independent work environment. At Raymond West, you’ll work on servicing, troubleshooting, and repairing material handling equipment at customer sites – all while enjoying long-term career opportunities, a company-supplied van, and a fuel card.

Key Responsibilities

• Repair all types of equipment sold and serviced by Raymond West.
• Continuously update your training and skills while mentoring other employees as needed.
• Maintain profitable billing levels and follow all Service Department procedures.
• Communicate effectively with the Field Supervisor and customers, ensuring all work options are clearly explained.
• Complete all paperwork transactions timely, neatly, and accurately.
• Ensure you have the necessary tools to perform repairs and scheduled services, meeting quoted time limits when applicable.
• Maintain a clean, orderly vehicle and accurate parts inventory as applicable.
• Represent the company professionally, adhere to safety procedures, and be willing to work overtime or out of town as necessary.
• Complete other duties and projects as assigned by Service Supervisors or Managers.

Required Qualifications

• Excellent written and verbal communication skills with proficiency in Microsoft Office Suite.
• Strong organizational and time management abilities with a proven customer-oriented mindset.
• Ability to read, interpret safety rules, and technical documents; experience speaking effectively before groups.
• Working knowledge of basic D.C. and A.C. electricity, internal combustion & diesel engines, hydraulics, and mechanical systems.
• Valid driver's license with an acceptable driving record and personal tool ownership as per requirements.
• High school diploma, GED or equivalent with 2+ years of mechanical experience in the material handling or large equipment industry.
• Raymond Level 1 Certification or willingness to work towards achieving it is preferred.

Benefits & Perks

• Company-supplied van and Fuel Card for vehicle expenses.
• Compensation: Hourly range of $20.60 - $50.40, based on experience, education, and work location.
• Medical, dental, and vision insurance along with 401k with company match.
• Flexible spending accounts, disability and life insurance.
• Personal time off, holiday pay, and opportunities for overtime.