Patient Care Technician

WellNow Urgent Care

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues.

As a WellNow Patient Care Technician

you will be a vital part of the team, maintaining the connection between front‑end and clinical operations.

Salary: Starting at $21.00 per hour.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for you and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

Patient Care Responsibilities

• Take patient history and obtain vital signs
• Perform necessary phlebotomy for laboratory sample collection, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Perform point‑of‑care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels
• Schedule and coordinate ancillary care records for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ortho‑glass preparation, EKG)
• Maintain confidentiality of all patient information (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures, process related paperwork using computer equipment as directed
• Maintain examination rooms and stock necessary medical supplies
• Perform duties to ensure good patient flow
• Accompany the provider to the bedside
• Perform tasks to improve provider efficiency during the shift
• Document provider‑dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document patient medical history, physical examination findings, and procedures performed by the provider
• Commit to the specialty of Urgent Care, focusing on quick, convenient, quality care with continued clinical and patient experience training

Reception Responsibilities

• Explain accepted insurances and out‑of‑network options, and be knowledgeable of all pricing
• Greet patients and complete registration process in a timely manner
• Answer and appropriately triage phone calls
• Collect patient responsibility for visits
• Print, scan, and fax reports
• Clean the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system
• Maintain compliance with company protocols and regulatory standards
• Complete Occupational Medicine testing: urine drug screens, breath alcohol testing, hair collection drug screens, DOT & Non‑DOT physicals, vision and audio testing, pulmonary function testing, audiograms

Minimum Requirements

• Six or more months of experience as a Patient Care Technician or a similar role; or equivalent education/certification in a related healthcare specialty
• Communication skills, including grammatical, spelling, and verbal
• Computer knowledge and skills, including Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Detail‑oriented with proven ability to work effectively under conditions requiring accuracy
• Friendly and customer‑service oriented
• Capable of working well on a team
• Ability to manage high call and patient volume
• Excellent listening and note‑taking skills
• Ability to apply written instructions and standardize work practices
• Capability to identify equipment problems and notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families

Preferred Experience

• Preference for experience in Urgent Care, Occupational Medicine, and/or Phlebotomy

Education

• High School Diploma or GED required

License or Certification

• EMT Basic certification
• Medical Assistant certification: Clinical Medical Assistant (CCMA) from National Healthcare Association, Certified Medical Assistant (CMA) from American Association of Medical Technologists, or Registered Medical Assistant (RMA) from American Medical Technologists

WellNow is an EOE.

WellNow has over 150 locations across Illinois, Indiana, Michigan, New York, and Pennsylvania.