Customer Service Sales

Position Overview

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. Known as the premier material handling company in Dallas/Fort Worth and Houston, we pride ourselves on challenging the status quo and delivering exceptional customer service to our clients.

The Customer Service Sales Specialist will focus on selling our company’s services and maintenance agreements related to Material Handling Equipment (MHE). This role requires a fearless “hunter” with a strong background in sales, particularly within the MHE industry.

Location: Dallas/Fort Worth and Houston

Salary: Dependent upon experience, qualifications, and geographic location

Key Responsibilities

• Drive and manage the entire sales process – targeting top prospects, identifying client solutions, negotiating, and closing deals.
• Act as a "solutions expert" consultant in addressing unique business issues and strategic initiatives with partners.
• Collaborate with senior management to create effective plans for growing the customer base and share new business development strategies with the sales team.
• Utilize Sales Force to provide visibility and effectively communicate activity within the assigned territory.
• Strategize on social selling opportunities and participate in company training programs, including ride-alongs to learn job skills.
• Prepare appropriate specifications and service level expectations in accordance with existing laws, regulations, and company policy.
• Calculate correct job costs and market-based pricing for solutions, focusing on services such as Preventative Maintenance, Field & Shop Service, Rental Equipment, Forklift Safety Training, and Material Handling Equipment Sales.
• Generate order activity to support sales forecasts through prospecting, lead follow-up, and market development.

Required Qualifications

• 3+ years of cold calling sales experience required.
• 3+ years of customer service experience required.
• 2+ years of Industrial Equipment or Construction Sales experience required.
• Excellent oral and written communication skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
• Must have a valid driver’s license with a clean driving record; pass a criminal history background check; and own reliable transportation.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Sales experience with various types of Material Handling Equipment including Forklifts (Electrical, Diesel, Internal Combustion), Lift Trucks, Aerial Lifts, and Scissor Lifts.
• Experience working with maintenance/service agreements is an asset.

Benefits & Perks

• Competitive pay – Plus incentive opportunities!
• Benefits: Full benefits package starting day one (medical, dental, vision, 401K with match, company-paid life insurance, and disability coverage).
• Competitive PTO and Paid Holidays.
• Uniform and boot allowance.
• Training and mentoring from industry experts.
• Advancement opportunities within the company.