Customer Services Representative - Full-time

Position Overview

Join our team as a Customer Service Representative in Phoenix, Arizona. In this role, you will support patients and providers by resolving billing issues, handling inquiries, and ensuring client satisfaction. You will handle 45-55 inbound calls per day on a set schedule (Monday-Friday, 7am-6pm), and your work will involve addressing payment issues, clarifying insurance details, and documenting call information accurately. Being bilingual (Spanish/English) and having experience in medical/healthcare/insurance are significant advantages. You belong here!

Key Responsibilities

• Receive incoming calls from patients and providers regarding payment issues, service concerns, and insurance updates.
• Determine the nature of each call and document the associated reason code accurately.
• Research, resolve, and respond to billing issues in an efficient and accurate manner.
• Support the Reimbursement team by posting Explanation of Payments from insurance companies.
• Monitor patient accounts and perform account reconciliations to facilitate prompt payment and prevent unnecessary transfers to collection agencies.
• Assist with cross-functional duties such as EOB adjustments, bad debt recovery, trailer entry, and cash payment mailing.

Required Qualifications

• High school diploma or GED with a minimum of two years of customer service experience.
• Strong verbal and organizational skills with the ability to interface with difficult customers.
• Excellent communication skills – both written and verbal – and the ability to prioritize multiple tasks.

Preferred Qualifications

• At least one year of previous medical billing experience.
• Additional related education or relevant experience is a plus.