Software Engineer - Forward Deployed AI (New Grad)

Position Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and more – all while helping agencies increase efficiency and deliver services with dignity. As a Software Engineer - Forward Deployed AI, you'll work at the intersection of software engineering, customer engagement, and applied AI to bring AI-powered solutions to life and make a tangible social impact.

Key Responsibilities

• Deploy with purpose: Work hand-in-hand with public agencies and utilities to integrate Promise's technology into real-world systems.
• Build AI-powered tools: Contribute to features that use large language models (LLMs), automation, and intelligent data parsing to simplify government workflows.
• Solve problems in the wild: Dive into customer environments, debug in production, and creatively adapt solutions to unique partner needs.
• Collaborate across teams: Partner with engineering, product, and delivery teams to make deployments smoother and smarter over time.
• Own outcomes: Manage customer relationships, document solutions, and continuously improve deployment processes.

Required Qualifications

• Builder mindset: You enjoy figuring things out quickly and are scrappy, curious, and persistent.
• Customer-first: Energized by real-world challenges and comfortable communicating with non-technical stakeholders.
• AI-curious (and capable): Experience with generative AI, LLMs, APIs, or automation tools, with a desire to deepen your expertise.
• Strong fundamentals: Solid foundation in computer science and software development, with proficiency in Python, JavaScript/TypeScript, or similar languages.
• Collaborative: Thrives in cross-functional teams and proactive in communication and idea sharing.
• Must have graduated (or be on track to graduate) with a Bachelor's or Master's degree in Computer Science or a related field by June 2026.

Preferred Qualifications

• Experience prototyping, conducting data analysis, and shipping code to production.
• Familiarity with prompt engineering, model fine-tuning, or open-source LLM tools.
• Passion for govtech, fintech, civic tech, or social impact startups.

Benefits & Perks

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Opportunities to travel and see the impact of your work
• Hybrid work: In-office at least 3 days a week with flexibility to work from home.