Technical Copier inside Sales

Position Overview

We are seeking a motivated and detail-oriented Sales Support Representative who has direct experience as a copier/printer technician. This role is for a professional who has hands‐on experience with large office copiers and printers (for example, working at Office Depot, Office Max, or similar environments) and is looking to transition into an inside sales position. Please only apply if your background reflects real technician experience with copiers and printers rather than general IT support.

Compensation: $50,000.00 - $65,000.00 per year | Job Type: Full-time | Work Location: In person

Key Responsibilities

• Assist the sales team with administrative tasks including preparing quotes, processing orders, and managing customer inquiries.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Provide timely follow-up on customer requests and ensure their needs are met promptly.
• Collaborate with various departments to resolve customer issues and enhance overall service delivery.
• Support the sales team in achieving targets by providing necessary information and resources.
• Participate in training sessions to stay updated on product knowledge and sales techniques.

Required Qualifications

• Prior experience as a copier/printer technician or in a related technical role working with large office machines is required.
• Proven experience in sales or customer service roles is preferred.
• Excellent communication skills, both verbal and written, with a strong focus on customer interaction.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in using CRM software and Microsoft Office Suite.
• A proactive attitude with a willingness to learn and adapt to new challenges.
• Ability to work collaboratively within a team environment while also being self-motivated.

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance