VP of Information Technology (Austin, TX)

Position Overview

Files.com, a profitable, founder-led SaaS company powering secure file transfer for 4,000+ global brands, is seeking a VP of Information Technology. In this full-time executive leadership role based in Downtown Austin, TX or Old Town Scottsdale, AZ (In-Office) – with remote options considered for the right candidate – you will own the entire internal technology ecosystem. You will set strategic vision while remaining hands-on, designing scalable systems and building an environment where every team member can perform at their best.

Key Responsibilities

• Own internal IT strategy in a Mac environment – manage SaaS platforms, hardware, device control, access systems, and user lifecycle processes.
• Design and enforce seamless security systems that deliver real protection with zero friction.
• Automate IT operations including provisioning, onboarding, patching, compliance, and help desk workflows.
• Lead help desk operations to promptly resolve issues and support employee productivity.
• Oversee core platforms such as Google Workspace, Microsoft 365, Slack, Zoom, and others.
• Champion compliance with lightweight yet robust access controls and policy frameworks.
• Collaborate with engineering teams by contributing scripts and coordinating infrastructure needs.
• Deliver early wins by identifying high-impact improvements within the first 90 days.

Required Qualifications

• Deep comfort in an Apple-native environment.
• Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
• Fluency in IT security and compliance practices such as access logging, SSO/LDAP, and policy design.
• Experience building zero-downtime onboarding/offboarding systems.
• An automation-first mindset – if it can be scripted, it should be.
• Excellent communication skills to collaborate effectively with technical teams and engineering leaders.

Benefits & Perks

• World-class executive pay with equity and premium benefits.
• Choice of working from Downtown Austin, TX or Old Town Scottsdale, AZ with excellent office amenities.
• Remote work considered for the right candidate.
• Regular company off-sites and a vibrant, collaborative culture.