Director of Information Technology

Position Overview

Responsible for the installation and updating of the club’s computer hardware and software and the maintenance and operation of its network infrastructure and website.

Responsibilities: Key Responsibilities

• Maintains the various computer systems and software packages used by the club.
• Maintains the club’s website and clubhouse cable system.
• Manages the transition from one computer system to a next generation system.
• Works with department heads to maintain and update the point-of-sale (POS) systems.
• Works with department heads to assess computer hardware and software requirements.
• Maintains the telephone system.
• Works with committees on computer, website, and security access issues.
• Updates and maintains the accuracy of the public/nonmember side of the website.
• Documents all system processes, procedures and operations and maintains up-to-date system operations manuals.
• Prepares annual budget for information technology operations.
• Ensures that all data and programs are regularly backed-up.
• Performs preventive maintenance on computer hardware.
• Makes simple repairs on computer hardware or sends equipment out for repair.
• Serves as a “help desk” for Microsoft Office, Accounting software, and other applications.
• Troubleshoots application software malfunctions and deals with software company’s technical support personnel to resolve malfunctions.
• Adds new users to Windows Server, Exchange Mail Server, and Accounting software.
• Coordinates with software vendors to implement and integrate software modules.
• Oversees IT operations and supervises systems and IT staff.
• Develops strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems).
• Develops, manages, and tracks the IT department's annual budget.
• Consults senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology.
• Ensures smooth delivery and operation of IT services by monitoring the system’s performance.
• Creates processes and standards for selection, implementation, and support of systems.
• Provides direction, guidance, and training to IT staff.
• Communicates status of IT issues to Director of Facilities, updates issues lists, and distributes them on a regular basis.
• Provides user training for desktop software and one-on-one computer-based training on the various software programs.
• Makes available to members for computer needs and instructions.

Qualifications: Required Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• 8 years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
• Strong interpersonal skills with the ability to effectively communicate with teams across the entire organization.
• Excellent leadership and decision-making skills.
• Strong knowledge of project management principles.