<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for a Technical Support Specialist II to provide remote technical support during 2nd shift hours.</h2>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide Level 2 technical support in a contact center environment via voice and digital channels</li>
 <li style="margin: 10px 0; line-height: 1.6;">Monitor network health, respond to alarms, and perform troubleshooting for cellular and wireline gateways/routers</li>
 <li style="margin: 10px 0; line-height: 1.6;">Maintain documentation of customer interactions and meet performance expectations and KPIs</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications and Education</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">2+ years of technical support and/or call center experience in Tier I/Tier II roles</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong proficiency in a Linux command-line environment for network troubleshooting</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with troubleshooting aligned to the OSI model and knowledge of IPv4 and subnetting</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to perform log reviews and packet capture troubleshooting using tools like tcpdump</li>
 <li style="margin: 10px 0; line-height: 1.6;">Reliable broadband internet connection and flexible shift availability</li>
 </ul>
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Technical Support Specialist II

Job Description

A company is looking for a Technical Support Specialist II to provide remote technical support during 2nd shift hours.

Key Responsibilities

Required Qualifications and Education

Required Skills