Customer Support Representative

4 DAY WORK WEEK (32 hours) STARTING AT $21/ HOUR!

Customer Support Representative for a growing E-Commerce company (about 100 employees) on the South side of Jacksonville near Town Center.

We’ve been in business for 25 exciting years selling safety supplies and work apparel such as safety vests and hard hats.

Your Responsibilities

Must have a high school degree, have reliable transportation, be detail-oriented, a strong multi-tasker, and be comfortable working on a computer throughout the day. Netsuite experience is a plus.

No experience necessary- we will train you!

This is not a call center position — you will not be required to make phone calls or be on the phones.

You will be responsible for reviewing and approving customer orders throughout the day, verifying key details such as address accuracy, shipping method, and payment issues before release. You will review vendor order acknowledgements to ensure accuracy, monitor air orders, and help resolve order issues such as missing or incorrect items, pricing discrepancies, backorders, discontinued products, and address verification concerns.

You will communicate with vendors by email and other channels to clarify issues, request corrections, and obtain updates to prevent delays. You will also communicate important updates to customers regarding back orders, discontinued items, delays, and other order changes.

This role supports the returns department with order-related problem solving and requires maintaining accurate records of order activity, vendor communication, and issue resolution. Your work will help ensure orders move through the process accurately, efficiently, and with minimal delay.

Job Details

This is a full-time, permanent position, four days a week 8:30am-5:30pm, with an hour break for lunch.

We have a break room available and snacks, coffee and water are on us!

Health, dental and vision insurance available: 8 days (2 weeks) paid time off per year along with 7 holidays off.

Starting pay: $21/hour.

Please reply with your resume or fill out an application at jobs.fullsource.com.

No walk-ins or phone calls please!

Job Type

Job Type: Full-time, 32 hours/ week

Pay: From $21.00 per hour

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person