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Mercy – Contact Center-Test Scheduling-Remote-Train in Springfield, MO – Springfield, MO

vmysmartprosover 1 year ago
United States
Hybrid
Full-time
Junior Level (1-3 years)
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Job Description

Here is the job description formatted according to the provided template:

Position Overview

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients' entrance into any Mercy facility. This may include scheduling, registration, and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.

Key Responsibilities

  • Represent Mercy with the highest standard of customer service and compassion
  • Facilitate all components of the patients' entrance into any Mercy facility
  • Ensure accurate patient data is obtained and populated into the patient record
  • Perform duties in a manner consistent with Mercy's mission, values, and service standards

Required Qualifications

  • High School Diploma or equivalent required
  • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
  • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
  • Strong organizational skills
  • Attention to detail
  • Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
  • Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard

Preferred Qualifications

  • 1-3 years clerical experience preferred
  • Experience with medical terminology and insurance plans preferred

Benefits & Perks

  • Day-one comprehensive health, vision and dental coverage
  • PTO
  • Tuition reimbursement
  • Employer-matched retirement funds

Expected salary: Not provided

Location: Springfield, MO

Required Skills

organizational skills
computer proficiency
medical terminology
communication skills
customer service
insurance plans
attention to detail