Product Operations Analyst

Position Overview

MAJORITY is a groundbreaking all-in-one digital financial service app that includes a FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. Built for migrants, by migrants, we empower the amazing, the brave, and the talented to achieve their ambitions. As a Product Operations Analyst at MAJORITY, you will optimize our banking processes, integrate AI across operations, streamline workflows, and collaborate with Product and Customer Service teams to deliver an exceptional customer experience. You will focus on Growth (onboarding, adoption, retention, CIP monitoring, customer success), Bank (debit, credit), and Services (stablecoin payments/global wallet, remittance, phone plans). This role is based out of Miami from our offices in Wynwood and Doral.

Key Responsibilities

• Monitor operational performance of our products and features, collaborating with the Product team to drive improvements.
• Implement AI and automation tools to scale operations and empower the Escalations team for faster resolutions.
• Work closely with the Customer Service team to enhance volume handling, resolution quality, and efficiency.
• Collaborate with Risk, Compliance, Product, and Engineering teams to investigate customer behavior and proactively detect patterns.
• Lead communications with operational partners and providers.
• Assist with initiatives to reduce downtime, improve system stability, and implement automations.

Required Qualifications

• Bilingual in Spanish and English.
• Excellent communication skills and a strong team orientation.
• Proactive with a strong sense of ownership and decision-making.
• Passionate about process improvements, particularly in user experience and customer-facing operations.
• Experienced in utilizing AI tools in day-to-day operations with a keen interest in expanding its application.
• Ability to thrive in a dynamic, high-pace startup environment.
• Commitment to understanding customer needs and enhancing product experiences.

Preferred Qualifications

• 2+ years of experience in fintech operations, data analysis, relationship management, process development, or automation.
• Bachelor’s degree in analytics, science, engineering, business, digital design, or a related field.
• Experience working with cross-border markets and B2C products.
• Some coding experience (e.g., Python) to aid in navigating multiple software interfaces (n8n, Looker, Intercom, Jira).