Leasing Agent (Entry Level Associate) (Hybrid)

Position Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and building long-term value.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we create value for our customers, investors, and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

Key Responsibilities

• Administer all duties related to property tours, including virtual and self-guided tours, while providing stellar customer service and a positive experience for prospective residents.
• Engage and educate prospective customers about AvalonBay and answer any questions using digital resources and other tools.
• Promptly respond to pre-tour, during-tour, and post-tour assistance needs.
• Handle inbound and outbound calls per scheduled shift.
• Conduct virtual tours with prospects (Audio and Video capabilities are required).
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design, features of the community and brand, as well as the surrounding neighborhood.
• Cross-sell potential prospects to other AvalonBay communities where needs can be met.
• Address and resolve customer service concerns.
• Accurately complete touring-related tasks and emails, ensuring data is entered into the appropriate systems in a timely manner.
• Maintain all documentation in accordance with AvalonBay policies and procedures.
• Work collaboratively with team members and on-site staff, actively participating in coaching, training, and personal development while visible on camera.

Required Qualifications

• Possesses customer service knowledge and the ability to deliver an exceptional customer experience, both internally and externally.
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by previous work experience.
• Listens attentively and develops rapport quickly with residents and prospective residents.
• Gathers and retains site-specific knowledge of various communities to effectively share information with prospects.
• Understands the Customer Experience Vision for each brand and is knowledgeable about community inventory, pricing, availability, and local area highlights.
• Demonstrates clear and concise written and verbal communication skills in English.
• Possesses basic arithmetic skills for calculations such as estimating, determining averages and percentages, proration, and totals.
• Is proficient in basic Microsoft Office applications including word processing, spreadsheets, and presentations.
• Demonstrates exceptional attention to detail and strong problem-solving skills.
• Exhibits the ability and willingness to work on a flexible schedule.
• Technical Requirements: This position requires evening and weekend availability; a hardwired desktop connection (Wi-Fi is prohibited); a minimum internet speed of 25 Mbps for both download and upload; a dedicated, secure, and ergonomically sound workspace with a minimum of two monitors (at the associate’s cost); and maintenance of adequate business tools. Relocation of the workspace requires prior manager and HR approval.
• Education: A high school diploma or equivalent (GED) is required.
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.

Preferred Qualifications

• Experience: At least one year of experience in multifamily or related property management is preferred. Experience in a sales position requiring customer interaction is also preferred.

Benefits & Perks

• Benefits: Comprehensive benefits including health, dental and vision plans, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more.
• Growth opportunities based on achievement and promotion from within.
• Associate recognition through company-wide programs celebrating efforts and successes.
• A 20% discount on our exceptional apartment homes.
• A culture built on purpose and core values including a Commitment to Integrity, a Spirit of Caring, and a Focus on Continuous Improvement.