Remote Call Center Agent at UNIT 2

Position Overview

Munawar & Andrews Santillo LLP in Jacksonville, NC is looking for one remote call center agent to join our team. Located at 30 Meadow Ave. Jacksonville, NC 28540, our ideal candidate is attentive, motivated, and hard-working.Available shifts:All days of the week.Compensation:$25.00 - $30.00/hour.

About Munawar & Andrews Santillo LLP: We are seeking a dedicated and driven individual who is reliable and possesses a strong sense of integrity. Please ensure your resume is attached when applying for this position. By applying, you agree to receive periodic text messages from this employer and Homebase regarding your application (msg & data rates may apply).

Key Responsibilities

• Answer inbound customer calls and provide assistance or information.
• Make outbound calls to follow up on customer inquiries or conduct surveys.
• Handle customer complaints and escalate complex issues when necessary.
• Maintain accurate records of interactions in the company’s CRM system.
• Follow call scripts and company guidelines to ensure quality service.
• Meet performance targets such as call handling time and customer satisfaction.
• Stay up to date with company products, services, and policies.

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in customer service or a call center role is preferred.
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced environment and handle multiple calls.
• Familiarity with CRM software and call center technology.
• Reliable internet connection, a quiet workspace, and a headset.
• Ability to work flexible shifts, including evenings and weekends.

Benefits & Perks

• Benefits:Free early access to your pay through Homebase.