Marketing Consultant Communications Associate (Hybrid: PA,NJ,DE)

Job Title

The Marketing Client Communications Associate is an early-career individual contributor responsible for supporting the execution of client, broker/consultant, and sales communications across multiple channels. This role works closely with senior communications and marketing partners to help deliver clear, timely, and accurate messaging that supports client engagement, operational awareness, and business priorities. The Associate plays a hands-on role in content development, coordination, scheduling, and distribution, while gaining exposure to editorial planning, segmentation, analytics, and regulated communications in a complex environment.

Responsibilities

• Support the execution of client, broker/consultant, and sales communications across email, digital, and print channels.
• Assist with the development, formatting, and distribution of recurring communications, including newsletters, updates, and announcements.
• Contribute to weekly and monthly communication vehicles (e.g., Edge series, client newsletters) by drafting content, coordinating inputs, and managing production timelines.
• Partner with internal teams (Marketing, Sales, Operations, Underwriting, Product) to gather information and ensure content accuracy and completeness.
• Help coordinate client letters, emails, and mailings, including routing for review, compliance approval, and final distribution.
• Support renewal and operational communications by assisting with content preparation, proofing, and vendor coordination.
• Maintain content calendars, distribution lists, and documentation to ensure consistency and timely delivery.
• Assist with basic reporting on communication performance (open rates, engagement metrics) and help compile insights for senior team members.
• Ensure communications follow brand guidelines, legal/regulatory standards, and internal governance processes.
• Provide general administrative and project support to senior communications leads as needed.

Qualifications

• Bachelor's degree: in Marketing, Communications, Journalism, Business, or a related field.
• Experience: 0-2 years of experience in communications, marketing, content development, or a related role; exposure to B2B or regulated industries is a plus.
• Skills: Strong writing, editing, and proofreading skills, with attention to detail.
• Ability: to translate information from subject matter experts into clear, audience-appropriate content with guidance.
• Familiarity: with email platforms, content management systems, or digital communication tools; willingness to learn new technologies.
• Organizational skills: Strong organizational skills and ability to manage multiple tasks and deadlines in a fast-paced environment.
• Mindset: Collaborative mindset with the ability to work effectively across teams.
• Comfort: Comfortable receiving feedback and iterating on content to meet quality and compliance standards.

Additional Information

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Skills

• Administrative Skills
• Android
• Authentication
• Brokerage
• Business Journalism
• Business-to-Business (B2B)
• Calendar Management
• Communication Skills
• Consulting
• Content Delivery/Distribution
• Content Development
• Content Management Systems (CMS)
• Customer Support/Service
• Data Collection
• Detail Oriented
• Documentation
• Editing
• Environmental Communications
• Legal Standards
• Marketing
• Marketing Communications
• Metrics
• Microsoft Product Family
• Multitasking
• Newsletter
• Operational Communications
• Operational Support
• Organizational Skills
• Performance Analysis
• Production Management
• Proofreading
• Regulations
• Regulatory Compliance
• Sales Communications
• Sales Operations
• Team Player
• Time Management
• Underwriting
• Work From Home
• Writing Skills
• iOS

Company Information

Company: Blue Cross and Blue Shield Association

At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.

Company Size: 2,000 to 2,499 employees

Industry: Insurance

Website: https://www.bcbs.com/about-us/careers