Inbound Contact Center Agent (U.S. Remote)-Spanish Speaking

Position Overview

Please note, we are currently not hiring in: AZ, CA, CT, Washington D.C., MA, NJ, NM, NY, OR, or WA.

InflectionCX, a leader in modern Customer Experiences, is seeking motivated and customer-focused individuals to join our team as Contact Center Agents. In this work-from-home role at a moderate-to-high volume contact center, you will deliver exceptional customer service across phone calls, SMS, email, and chat. Our comprehensive, fully paid training program—including class discussions, hands-on training, e-learning modules, and instructor-led guidance—is designed to set you up for success.

Key Responsibilities

• Handle a moderate to high volume of customer calls per day.
• Meet established activity targets and key performance indicators.
• Complete essential follow-up documentation after each interaction.
• Provide an exceptional and positive experience in every interaction.
• Maintain and improve quality results by adhering to standards and guidelines.

Required Qualifications

• High School Diploma or GED equivalent.
• Ability to multi-task, including navigating through multiple business applications.
• Strong reading, writing, and communication skills.
• Commitment to following privacy and security practices at all times.

Preferred Qualifications

• 1 year of customer service and/or sales experience.
• Experience in a fast-paced contact center environment.
• University/College degree is an asset.

Benefits & Perks

• Compensation: $15.00 - $16.50 per hour
• 401(k)
• Paid time off
• Paid training
• Work from home