Senior Account Manager (Fully Remote Opportunity)

Position Overview

Senior Account Manager - Commercial Lines – This fully remote role (EST and CST only) supports operations in Columbia, SC and focuses on a diverse book of business including General and Contractors. The role requires an active Property & Casualty license and a minimum of 5+ years’ experience as a Commercial Lines Account Manager. You will manage an assigned book of business, ensure account retention, coordinate day-to-day administrative and customer service activities, and resolve complex issues. Please note the remote work policy and the possibility of occasional onsite requirements in accordance with company policy.

Key Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, ensuring accurate collections.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion of tasks.
• Maintain frequent, transparent communication with the account team regarding workload and issues.
• Deliver excellent service, proactively anticipate client needs, and respond quickly to requests.
• Stay updated on company policies and procedures to ensure policy compliance.
• Seek and adopt best practices to enhance individual and team performance.
• Demonstrate integrity and leadership by championing company values.

Required Qualifications

• Minimum 5+ years of account management experience, or 7+ years in the insurance industry.
• Active Property & Casualty license.
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Preferred Qualifications

• CISR, CIC, CRIS and/or CPCU designations
• 7-10+ years of experience as a Commercial Lines Account Manager.
• Professional designation (CIC or equivalent) is a plus.

Benefits & Perks

• Compensation: $75,000.00 to $100,000.00 per year (depending on experience, relevant skills, and geographic location).
• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Opportunities for professional growth and career progression.
• A respectful culture that values work/family life balance.
• A commitment to community service and a rewarding work environment.