Customer Service Representative

Position Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time as we continue to grow, and we hope you will grow along with us. Our commitment goes beyond competitive pay, offering fantastic healthcare, paid benefits, opportunities for professional advancement, work-life balance, and a place where you are accepted and respected for your individuality.

Key Responsibilities

• Provide accurate and efficient member service by processing financial transactions, responding to telephone requests, and maintaining member account records.
• Assist members with troubleshooting mobile banking issues and deliver unparalleled service.
• Contribute to sales goal attainment by identifying and educating members on product and service needs.
• Support departmental goals and meet individual performance metrics.
• Opportunity for Additional Credentials:
  • Cards: Assist with card-specific needs, perform card maintenance, handle transactions, and submit disputes.
  • Fraud: Identify and report fraudulent activity, assist with fraud inquiries, and manage compromised or suspicious accounts.
  • Mentor: Mentor new hires, support peers with inquiries, and provide procedural feedback and guidance.

Required Qualifications

• 0-1 years of related experience along with a high school diploma or equivalent.
• Ability to recognize and offer sales opportunities.
• Strong attention to detail with excellent communication and interpersonal skills.
• Familiarity with PCs and applicable software, and thorough knowledge of credit union products and services.
• Accountability, teamwork, leadership, and effective problem-solving capabilities.
• Ability to sit for extended periods, operate standard office equipment, and meet physical demands.

Benefits & Perks

• Competitive Salary: Starting at $17.50+/hr with potential for higher compensation based on experience, skills, education, and location.
• Fantastic Healthcare & Paid Benefits: Comprehensive benefits designed with our associates in mind.
• Opportunities for professional advancement paired with a supportive work-life balance.
• An inclusive environment that values diversity and respects each individual.