Support Desk Technician

Position Overview

As a Support Desk Technician at Fora Financial, you will provide support and guidance to Level I technicians, troubleshoot and resolve hardware/software issues, and collaborate with IT, Infrastructure, and DevOps teams. You'll deliver excellent customer service while maintaining detailed records. Compensation: $60,000-$65,000 based on experience.

Key Responsibilities

• Provide support and guidance to Level I support technicians on complex issues
• Collaborate with IT staff (Support, Infrastructure, DevOps) on projects and daily support tasks
• Support all Desktops, Laptops, Printers, and peripherals by troubleshooting, instructing co-workers, and communicating policies
• Troubleshoot, research, and analyze issues to determine the best course for resolution
• Resolve low-level technical issues and escalate complex problems when necessary
• Provide excellent customer service by effectively communicating throughout the resolution process
• Maintain records of user issues and resolutions in accordance with company policy using the ticketing system
• Support Helpdesk, IT systems, and other administrative projects as assigned

Required Qualifications

• 2–3 years of experience in support roles
• Collaborative team player with mentoring and training skills
• Solid working knowledge of computer hardware, Office 365, and networks
• Ability to work independently and efficiently
• Proficient verbal and written communication skills with the ability to create technical documents
• Organized and detail-oriented with strong customer service and problem-solving skills
• Excellent time management skills; ability to multitask and prioritize work
• *This role is not eligible for visa sponsorship. Applicants must be authorized to work in the US.

Benefits & Perks

• Attractive company-subsidized Medical, Dental, and Vision plans
• 401K Plan with Company Match
• Life Insurance at No Cost to Employees
• Generous Time Off Plan including rollover vacation days
• Commuter Benefits
• Health Care and Dependent Care Flexible Spending
• Hybrid working model
• Free breakfast, snacks, and weekly lunch in the office