VP, Strategic Services, Agentforce Supply Chain

Position Overview

Salesforce, the #1 AI CRM, drives customer success with innovative solutions that blend technology and trust. As the VP, Strategic Services, Agentforce Supply Chain, you will lead professional services delivery for a portfolio of customers focused on Supply Chain and Manufacturing in the AMER region. This senior executive role demands cross-functional leadership, extensive experience in large-scale digital transformations, and the ability to build and scale high-performing teams in an AI-driven environment. Join us to innovate and enhance delivery methodologies that maximize ROI and time-to-value for our customers.

Key Responsibilities

• Agentic Enterprise Playbook: Define, build, and scale the Agentic Enterprise Implementation Playbook, establishing methodologies, best practices, and standards for deploying Agentforce and AI-driven solutions.
• Industry Delivery Framework: Establish, govern, and operationalize an industry-tailored expertise playbook to synthesize insights, articulate solution patterns, and set value delivery metrics for high-quality professional services.
• AI Transformation Content: Develop compelling content and narratives to convince C-level buyers that Salesforce has the expertise required for transformative Supply Chain and Manufacturing projects.
• Innovation & Methodology: Enhance service and product delivery methodologies to drive customer value, faster time-to-value, and predictable financial performance.
• C-Level Relationships: Establish, maintain, and expand relationships with key customers, serving as the executive sponsor to align customer strategy with Salesforce delivery.
• Project & Program Oversight: Provide executive oversight for planning, execution, and delivery of large-scale, complex transformation projects while ensuring adherence to timelines and financial targets.
• Strategic Partner Alignment: Collaborate with the Alliance & Channels team to achieve joint go-to-market alignment and ensure delivery quality with strategic System Integrators.
• Team Leadership & Growth: Lead, mentor, and manage a high-performing team of technical and project management professionals, fostering continuous development in AI and Supply Chain domains.
• Commercial Acumen: Manage the portfolio’s profit & loss (P&L), ensuring accurate forecasting, consistent revenue delivery, and optimized resource utilization.
• Risk Management: Proactively identify, assess, and mitigate project and operational risks to maintain customer success and delivery integrity.

Required Qualifications

• 15+ years of progressive experience in Professional Services, Consulting, or Technology Delivery Leadership with a focus on enterprise-level transformations.
• Proven executive experience at VP/SVP level leading Professional Services delivery across a large portfolio or industry segment.
• Demonstrated ability to build, scale, and manage large professional services teams both directly and through third-party consultants.
• Track record of successfully selling and delivering solutions at the C-level, translating executive relationships into revenue and expanded partnerships.
• Exceptional leadership, communication, strategic, and analytical skills with experience operating in a global, matrixed organization.
• Proven ability to drive innovation in delivery methodologies and service offerings, especially related to AI and Agentic Enterprise concepts.
• Strong commercial awareness with demonstrated P&L management experience.
• Willingness and ability to travel as required to meet with key customers and partners.

Benefits & Perks

• Salary: $240,400 - $384,600 per year (for specific work locations such as California, New York, Boston, Chicago, Seattle, and Washington DC, the range is $262,900 - $420,600 per year).
• Benefits: Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.