Operations Support Specialist

Position Overview

FC Traffic Control is seeking a proactive, detail‐driven Operations Support Specialist to help power our daily operations and keep our team running at peak efficiency. In this pivotal role, you’ll be the go-to person ensuring our office flows seamlessly while supporting executives and departments, coordinating administrative needs, and maintaining the highest level of professionalism and confidentiality. We’re looking for a dependable self‐starter who thrives in a fast‐paced environment, juggling multiple priorities with precision and ease, and combines exceptional organizational skills with strong communication and interpersonal abilities.

Key Responsibilities

• Provide comprehensive administrative support to ensure the smooth functioning of daily office operations.
• Collaborate with other administrative staff and departments to coordinate efforts and support company-wide initiatives.
• Handle confidential and sensitive information with the utmost discretion in accordance with company policies and privacy regulations.
• Manage executive calendars, including scheduling meetings, appointments, and coordinating travel arrangements.
• Prepare and organize materials for internal and external meetings, including presentations, reports, and agendas.
• Monitor and manage email inboxes, screen phone calls, and respond to correspondence in a professional and timely manner.
• Assist in drafting, formatting, and proofreading documents, reports, memos, and other communications.
• Conduct guided research and compile relevant data to support team projects or decision-making processes.
• Perform general office duties such as filing, data entry, organizing digital and physical records, and maintaining a tidy work environment.
• Act as a liaison between the company and external vendors, clients, or partners for effective communication and service delivery.
• Support department managers and executives with special projects and administrative tasks as needed.
• Maintain office supply inventory and place orders as necessary.
• Assist with onboarding new staff and maintaining administrative records.
• Assist with FSM tickets.
• Assist manager with payroll time entries and approvals.
• Assist in scheduling interviews for the designated location.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business administration or related field preferred.
• 2+ years of experience in an administrative or office support role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with office technology and document scanning/emailing tools.
• Exceptional organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• High level of professionalism, discretion, and integrity in handling confidential information.
• Ability to work independently as well as collaboratively within a team-oriented environment.
• Excellent interpersonal skills and a proactive, can-do attitude.

Benefits & Perks

• Partially Employer-Paid Health Benefits: Medical, Dental, Vision, and Life Insurance available after 60 days.
• 7 Paid Holidays: Enjoy time off to relax and recharge.
• PTO Package.
• Exclusive Employee Travel and Entertainment Perks.
• 401-K: Eligible after 6 months of employment.