Customer Service Specialist (Temp)

Position Overview

Make Tax Season Less Taxing! Join our dynamic team supporting one of the world's most trusted tax preparation services. We’re looking for customer service professionals who thrive in fast-paced environments and love helping people navigate complex challenges.

Why This Role? You’ll gain valuable experience in the financial services industry during peak tax season, develop expertise in tax preparation and financial support, and make a real impact helping thousands of customers during their most critical financial moments. There is potential for extension based on performance and business needs.

Duration: Up to 3 months (with possibility of extension)
Location: 2251 S Decatur Blvd, Las Vegas, NV

Work Model:

Key Responsibilities

• Be the Tax Hero – Answer diverse tax-related questions via phone, email, and chat with confidence and precision
• Navigate Complex Situations – Use advanced knowledge bases and tools to solve routine and challenging tax inquiries
• Manage the Customer Journey – Schedule appointments, track refund statuses, and guide clients through digital platforms
• Protect & Support – Assist with identity protection services and address tax identity theft concerns
• Troubleshoot Like a Pro – Provide basic technical support for tax software, resolve login issues, and optimize digital experiences
• Collaborate & Escalate – Partner with internal teams to resolve complex issues following established protocols
• Stay Sharp – Continuously update your knowledge of evolving tax products and services

Required Qualifications

• Experience Required: 1+ years in customer service, technical support, travel/hospitality, tax/financial services, healthcare, or administrative operations
• Education: High school diploma or equivalent
• Fluent English (C1 level or higher) – read, write, speak
• Outstanding verbal, written, and interpersonal skills across phone, email, and chat
• Professional phone presence with active listening and empathy
• Proven ability to build rapport and understand customer needs
• Maintain composure and pleasant tone during challenging interactions
• Problem-solve with resilience while upholding company standards
• Quick learner who retains technical information easily
• Comfortable with Microsoft Windows, Safari, and mobile apps
• Can navigate web-based applications with ease and translate technical concepts for non-technical audiences
• Minimum 35 WPM typing speed with excellent spelling and grammar
• Strong time management and multitasking abilities
• Exceptional attention to detail
• Adaptable to fast-paced, changing environments
• Self-motivated with a passion for exceeding performance targets
• Receptive to feedback and coaching
• Outstanding punctuality and work ethic
• Available for any day/any shift within 24/7 operations
• Must pass background check and employment verification

Preferred Qualifications

• 6+ months call center experience
• 1+ years in Technical Support or Financial Services

Benefits & Perks

• Telus Values: We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork
• Commitment to diversity and equitable access to employment opportunities based on ability
• Job Types: Full-time, Contract, Temporary