Telecommunications Operator-PT-Evening/Night Shift
Mary Washington Healthcare5 months ago
Fredericksburg, VA, United States
On-site
Part-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Receive and relay, in a prompt and courteous manner, main directory calls; provide desired information and assistance; transfer or page as directed, assist in setting up conference calls, VA relay, language interpreters, and special long distance calls to facilitate the telephone communication system.
- Provide a Physician's service line, Message Center for the staff of MWHC and its various departments, and a cost effective private Answering Service to numerous contracted clients.
- Utilize the Intellidesk computer system to enter and retrieve requested information and contact the appropriate person through their individual customized message delivery instructions.
- Monitor physicians and on-call staff availability.
- Manage detailed on-call schedules and daily changes for the various physician practices and numerous hospital departments.
- Maintain direct contact with all elevators and system notifications to alert security and engineering when indicated.
- Work closely with Security to forward pagers and Information Services to notify of computer, phone, or paging issues, including testing indicated pagers twice daily to help monitor paging systems.
- Maintain patient phones for DND's or turning phones on and off daily, as well as performing overhead announcements for visiting hours, chapel services, system outages, and staff requests as indicated.
- Keep a current list for all physicians affiliated with MWH.
- Collaborate with Health Link nurse consultants to exchange information regarding physician office hour changes or closures.
- Provide support to Snowden's PBX by directing calls and contacting mental health for patients and other facilities in Virginia.
- Implement emergency procedures for all codes, bomb threats, and disasters by utilizing the Intellidesk software and computer systems to activate individual teams to respond, as well as notifying administration and public relations as indicated.
- Communicate with the Nursing Supervisor regarding system issues, hospital issues, and patient complaints after-hours.
- Implement communication principles and demonstrate the ability to determine the caller's needs through excellent customer service skills.
Required Qualifications
- High School diploma.
- Typing test - minimum of 35 words per minute.
- Ability to work a multiple line telephone system and basic computer knowledge.
- Excellent communication skills with clear pronunciation, active listening, a pleasant speaking voice, and the ability to be understood over the telephone.
- Proven written and verbal communication and comprehension skills; ability to work effectively as a team player.
Required Skills
Customer Service
Multi-line Phone System Operation
Data Entry
Emergency Procedures
Call Routing
Pager System Monitoring
Telephone Communication
Intellidesk Software Proficiency
Basic Computer Skills
Scheduling and Coordination