Director of Technology Operations

Position Overview

We're seeking a Director of Technology Operations to lead the strategy, execution, and ongoing evolution of our enterprise infrastructure and cybersecurity programs. In this role, you will ensure our technology platforms are scalable, reliable, and secure while building high-performing teams that support business growth. Reporting to the CIO, you will partner closely with executive leadership, the Risk Committee, and Technology teams to strengthen our infrastructure foundation, mature security operations, and proactively manage technology risk.

Key Responsibilities

• Lead the vision, strategy, and roadmap for enterprise infrastructure across cloud, network, compute, storage, and end‐user technologies
• Ensure platform scalability, reliability, automation, and operational efficiency
• Establish and maintain infrastructure standards, policies, and procedures
• Oversee infrastructure budgeting, vendor management, and contract negotiations
• Build, lead, and develop high‐performing infrastructure teams by hiring, coaching, and mentoring talent while fostering a culture of accountability and continuous improvement
• Collaborate across Technology and business teams to ensure secure, well-designed solutions

Required Qualifications

• 10+ years of progressive IT experience, including 5+ years in a senior leadership role
• Deep experience in modern SaaS and cloud-based environments
• Strong background in infrastructure, cybersecurity, and risk management
• Proven ability to build and lead high-performing teams
• Experience driving automation, process improvement, and operational maturity
• Strong analytical and decision-making skills, using data and metrics to guide outcomes
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience

Benefits & Perks

Compensation & Benefits: We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work.

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates' children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave