Customer Advocate II

Position Overview

Graphic Packaging International produces the packaging that holds your coffee, transports your beverages, and heats your meals. With over 25,000 employees across more than 130 global locations, our collaborative and diverse team creates inspired packaging while giving back to our communities. In this role, you will proactively manage major customer accounts through supply chain processes, technologies, and tools, balancing customer needs with divisional objectives. If you’re ready to be a part of a company that values innovation, teamwork, and giving back – we’d love to hear from you. A World of Difference. Made Possible.

Key Responsibilities

• Initiate communication and integration with downstream partners as a key driver in the process.
• Manage strategic customer accounts while exhibiting leadership and developing specialized expertise.
• Assist in root cause problem solving for customer issues and concerns.
• Manage order quantities to maximize shipping capabilities and determine the most cost-efficient shipping methods.
• Participate in training, skill building, and knowledge transfer on processes and systems to ensure on-time delivery and accurate invoicing.
• Utilize SAP and PRD systems for order entry, management, tracking, and problem resolution.
• Execute order close to maintain a clean order book and manage customer orders using various reports.
• Maintain positive and proactive relationships with Sales, CTE, Planning, Scheduling, and Converting teams.
• Foster effective relationships and communicate proactively with customers regarding account status and service.
• Collaborate as a team player by sharing knowledge, supporting colleagues, and identifying continuous improvements.
• Perform other duties as assigned.

Required Qualifications

• College degree or equivalent business experience.
• 2-5 years of relevant work experience.
• Basic knowledge of global supply chain, including demand planning, supply planning, warehousing, transportation, and manufacturing.
• Proven track record in Customer Service with experience servicing both internal and external customers.
• Proficiency in Microsoft Office, specifically Excel.
• Overall understanding and experience with ERP business applications; strong knowledge of SAP is highly recommended.

Benefits & Perks

• Industry-leading Compensation and Benefits Programs
• Pay Range: $51,520.00 - $64,400.00