Service Technician

Position Overview

At ADT, the nation’s #1 smart home security provider with over 145 years of experience, you will play a key role as a Residential Service Technician. In this role, you will troubleshoot, configure, and program existing security and site automation solutions while delivering outstanding customer service. Join a diverse, innovative team that values new ideas and continuous growth. ADT is an Equal Employment Opportunity (EEO) Employer.

Key Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to ensure proper service establishment.
• Act as a customer service champion by helping customers understand and manage their home protection.

Required Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Ability to thrive in the face of uncertainty
• Valid driver’s license
• High School degree or equivalent

Benefits & Perks

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement and employee referral bonuses
• A culture of coaching, development and career growth opportunities