Entry Computer Helpdesk Assistant

Entry Level Technology Jobs5 months ago
Tucson, Arizona, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

Our client, a well-known company located in Tucson, is hiring Computer Support Assistants to join their Help Desk team. This team serves as the primary hub for technical assistance and support related to computer systems, hardware, and software. In this role, you will support the Help Desk Support Specialists and play a key part in ensuring users receive prompt and professional service.

Key Responsibilities

  • Support the Help Desk Support Specialists to ensure smooth operation of user assistance
  • Answer users' questions regarding computer systems and software
  • Train users on basic system and computer functions
  • Address and resolve system and user issues in a timely and professional manner
  • Collaborate with the entire IT team while interacting with system and computer users across the company

Required Skills

technical support
customer service
help desk operations
basic system training
troubleshooting