Work from Home Customer Service Coordinator - Bank Voice
Capitalone4 months ago
Richmond, Virginia
Remote
Full-time
Junior Level (1-3 years)
$21 Hourly
Job Description
Position Overview
Work from Home Customer Service Coordinator – Bank Voice at Capital One gives you the opportunity to be the voice that supports and empathizes with customers. At Capital One, you will help transform banking into a more compassionate experience by using your exceptional communication skills and sound judgement while working from a secure home office.
Key Responsibilities
- Demonstrate a willingness to learn with strong attention to detail and a positive, flexible attitude.
- Provide a strong customer focus rooted in empathy.
- Communicate effectively with peers, management, and customers.
- Exercise good judgment and independent decision-making skills.
- Utilize exceptional listening, questioning, call control, and de-escalation techniques.
- Be proactive with effective time management and organizational skills.
- Maintain dependability with a solid attendance record and a reliable private internet connection (non-cellular data).
Required Qualifications
- High school diploma, GED, or equivalent certification.
- At least 2 years of customer service or call center experience.
Preferred Qualifications
- At least 1 year of Financial Services or Banking experience.
Benefits & Perks
- Compensation:$21 per hour with schedule offerings including Sunday–Thursday or Tuesday–Saturday shifts (2:00 PM – 11:00 PM EST; schedules adjusted per time zone and on a first come, first served basis).
- Medical, Dental, Vision, and Prescription coverage starting Day 1.
- Flexible schedule options and Paid Time Off.
- Wellbeing support including backup childcare and Mental Wellness support.
- Tuition Reimbursement and Paid Training & Development offered quarterly.
- Additional benefits such as a Flexible Spending Account, Life Insurance, Disability Insurance, and 401K/Stock Purchase Plan.
Required Skills
De-escalation Techniques
Effective Communication
Problem Solving
Time Management
Customer Service
Attention to Detail
Call Center Operations