Fraud Analyst

Key Responsibilities

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
• Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

Required Qualifications

• High School Diploma or Equivalent
• Must have a minimum of 6 months of recent contact center and or work from home contact center experience in the last 18 months.
• Bilingual Spanish

Preferred Qualifications

• One full year of recent contact center or work from home contact center experience.
• Banking , Fraud , and or Collections experience.

Compensation

The pay for this role is $15.00 per hour plus a 20% language differential once you begin taking Spanish calls. This will get you to a total of $18.00 per hour. This is an entry level role and the pay is non-negotiable.

Benefits & Perks

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.