Sales Support Representative

Position Overview

Since 1953, Ferguson has been a trusted provider of quality supplies across diverse industries. As a Sales Support Representative, you will work closely with Sales associates to ensure personalized customer service, timely quotations, accurate sales orders, and seamless project coordination. Join a team that is committed to building successful and sustainable projects while making complex challenges simple.

Key Responsibilities

• Collaborate with Sales associates to determine the best products and solutions for customer needs.
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls, addressing and resolving customer concerns effectively.
• Utilize the customer relationship management (CRM) system and phone system efficiently.

Required Qualifications

• Proficient in Microsoft Office applications.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to react effectively in a fast-paced environment and follow through on commitments.
• Quick learner with a strong aptitude for understanding product knowledge and processes.

Preferred Qualifications

• 1-3 years of sales and/or customer service experience with strong sales and upselling skills.
• Project management abilities to support sales initiatives and coordinate timelines.
• Experience in plumbing or construction along with a customer service oriented mentality and excellent relationship-building skills.

Benefits & Perks

• Health, dental, and vision insurance
• Paid time off and life insurance
• 401(k) with company match
• Inclusive enhancements such as mental health coverage, gender affirming and family building benefits, and paid parental leave
• Associate discounts and community involvement opportunities

Compensation

• Pay Range: $18.71 - $31.41
• Bonus or Incentive Plan eligible
• Estimated ranges are monthly for salaried roles or hourly for all other roles
• Starting wage may be higher in certain locations based on local or state wage requirements

Schedule: Monday through Friday, from 8:00 AM to 5:00 PM.

Ferguson is an equal opportunity employer and complies with all wage regulations as well as requirements to prohibit discrimination against qualified protected Veterans and individuals with disabilities.