Desktop Support Specialist
Careerscape3 months ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Respond to help desk tickets and resolve hardware, software, and network issues
- Set up and configure laptops, desktops, and mobile devices for new hires
- Manage user accounts, permissions, and access in Active Directory
- Troubleshoot printer, VPN, Wi-Fi, and video conferencing problems
- Maintain inventory of IT equipment and coordinate repairs or replacements
- Support onboarding and offboarding of employees from an IT perspective
- Document recurring issues and contribute to internal knowledge base articles
- Assist with basic server maintenance and routine system updates
- Escalate complex issues to senior IT staff or outside vendors as needed
- Provide friendly in-person and remote technical support to all staff
Requirements
- 1 to 3 years of experience in a help desk or IT support role
- Working knowledge of Windows and macOS operating systems
- Familiarity with Active Directory, Office 365, and basic networking concepts
- Strong troubleshooting skills and comfort working under time pressure
- Excellent communication skills with both technical and non-technical staff
- Associate or bachelor's degree in IT, computer science, or related field preferred
- CompTIA A+ or Network+ certification a plus
- Ability to lift and set up computer equipment as needed
- Availability for occasional after-hours support during system updates
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Hybrid work schedule
- Professional development and certification reimbursement
- Life and disability insurance
- Commuter benefits
- Employee wellness programs
- Casual office environment
- Opportunities for growth into senior IT roles
Required Skills
macOS
VPN Configuration
Windows OS
Networking Concepts
Communication Skills
Office 365
IT Inventory Management
Video Conferencing Support
Wi-Fi Troubleshooting
Network Issue Resolution
Documentation Skills
Help Desk Support
Hardware Troubleshooting
Employee Onboarding
Active Directory Management
Technical Support
Software Support
Printer Troubleshooting