AV Support Technician

Position Overview

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at their site(s) with the end goal of delivering a world-class Customer Service experience.

Key Responsibilities

• Setup/breakdown of conference spaces to meet the customer's event needs
• Perform preventative maintenance tasks to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner reflecting AVI-SPL values
• Adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

Required Qualifications

• Effective communication with employees, customers, and colleagues
• Ability to use hand and power tools safely and efficiently
• Capacity to work independently and meet deadlines
• Basic computer knowledge
• Understanding of basic signal flow for audio, video, and control
• Valid Driver’s License and Motor Vehicle Record that meets AVI-SPL standards
• Minimum of a High School Diploma or equivalent
• Flexibility to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials

Preferred Qualifications

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or a related field
• Intermediate PC troubleshooting knowledge

Additional Information

• AVI-SPL reserves the right to alter work hours and location as necessary based on client requirements
• Work may involve travel to various locations and exposure to construction site environments