Account Executive, CRM

Position Overview

Account Executive, CRM (Campaign Management)

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. Our team of strategists, data scientists, operators, creatives, designers, engineers, and architects balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

Recruiting for this role ends on February 19, 2026

Key Responsibilities

• Become a trusted partner to internal teams and clients, demonstrating a deep understanding of stakeholder priorities and objectives.
• Serve as a client-facing project manager, leading discussions, managing expectations, and ensuring alignment across stakeholders.
• Translate client objectives, requirements, and feedback into clear direction for internal teams and partners.
• Manage day-to-day coordination of email and direct mail campaign workflows, ensuring deliverables and timelines are met.
• Support the development of thought leadership, campaign briefs, QBRs, status reports, and project documentation.
• Facilitate reviews of creative, data, and technical assets to ensure accuracy, consistency, and adherence to channel best practices.
• Conduct quality assurance checks across campaign components, including email builds, proofs, and direct mail specifications.
• Partner with the analytics team to review performance results and support the development of actionable insights.
• Coordinate with the technology team to troubleshoot workflow issues, align on data dependencies, and ensure timely and accurate deployment of campaigns.

Required Qualifications

• 3+ years experience in CRM campaign management, account management, or client services supporting email and/or direct mail programs within an agency.
• 2+ years experience working with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe).
• 2+ years experience working within Agile or iterative project environments.
• 2+ years experience managing email and direct mail creative built on modular design systems, reusable templates, or component‐based content structures.
• 2+ years experience developing or managing campaign requirements, briefs, or project documentation.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications

• Experience supporting programs for financial services, insurance, or other regulated industries.

Benefits & Perks

• Compensation Range: $88,600 to $163,100
• Incentive Program: Eligible for a discretionary annual incentive program based on performance.
• For applicants with a need for accommodation, please visit this link.