Product Quality Engineer
VirtualVocations4 days ago
Miami, FL, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Product Quality Engineer
a full-time remote position responsible for owning the feedback loop between users and the product, ensuring critical bugs and customer insights are addressed efficiently.
Key Responsibilities
- Build and manage an AI-native Voice of the Customer program to gather and synthesize user feedback
- Develop feedback loops that translate customer experiences into real-time product decisions
- Serve as the senior escalation point for critical customer issues and act as a product expert across the organization
Required Qualifications
- Deep product and technical knowledge with experience in technical support, software engineering, or a quality-adjacent role
- Strong debugging and reproduction skills
- Ability to prioritize tasks effectively, distinguishing between critical and non-critical issues
- High ownership mentality regarding product quality
- Self-starter with a proactive approach and ability to navigate fast-paced environments
Required Skills
Problem-solving
Agile methodologies
Task prioritization
Technical support
Quality assurance
User feedback synthesis
Product and technical knowledge
Software engineering
Debugging
Reproduction skills