Product Quality Engineer

VirtualVocations4 days ago
Miami, FL, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Product Quality Engineer

a full-time remote position responsible for owning the feedback loop between users and the product, ensuring critical bugs and customer insights are addressed efficiently.

Key Responsibilities

  • Build and manage an AI-native Voice of the Customer program to gather and synthesize user feedback
  • Develop feedback loops that translate customer experiences into real-time product decisions
  • Serve as the senior escalation point for critical customer issues and act as a product expert across the organization

Required Qualifications

  • Deep product and technical knowledge with experience in technical support, software engineering, or a quality-adjacent role
  • Strong debugging and reproduction skills
  • Ability to prioritize tasks effectively, distinguishing between critical and non-critical issues
  • High ownership mentality regarding product quality
  • Self-starter with a proactive approach and ability to navigate fast-paced environments

Required Skills

Problem-solving
Agile methodologies
Task prioritization
Technical support
Quality assurance
User feedback synthesis
Product and technical knowledge
Software engineering
Debugging
Reproduction skills