Technical Product Support Specialist

Position Overview

TEAM UP WITH US! The Technical Product Support Spl is responsible for in-depth demonstrations, training, and operational support for technical solutions related to site positioning systems. This position will also be responsible for providing professional services solutions for our customers.

Key Responsibilities

• Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.
• Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
• Develop and demonstrate the skills necessary to support the assigned technologies.
• Train internal personnel on the assigned technologies.
• Train end user customers on the assigned technologies.
• Responsible for delivery of training & education for Total Station & UTS.
• Assist with our ability to run Trimble machine control on competitive infrastructure.
• Identify, troubleshoot and escalate/resolve uncommon hardware and software issues from team members and/or customers.
• Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
• Develop quotations and present configurations/proposals to customers for potential sales.

Required Qualifications

• Bachelor's degree (B. A.) from a four-year college or university; or five to ten years of related experience and/or training; or equivalent combination of education and experience in a technology-related field.
• Excellent written and oral communication skills with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must be able to write reports, business correspondence, and procedure manuals, effectively communicate technical information, and respond to questions from managers, clients, and customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Mathematic skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.

Benefits & Perks

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life and more as a comprehensive benefits package.
• Don't you want to work with awesome people?