Call Center / Customer Service Representative

Position Overview

River City Science Academy is seeking a highly motivated and customer-focused Call Center / Customer Service Representative to join our team in Jacksonville, United States. In this entry-level, full-time role, you will be the primary point of contact for our customers, delivering exceptional service and support via phone, email, and other communication channels.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate and helpful information to customers regarding our products and services.
• Handle customer complaints and concerns, escalating issues to management as needed.
• Process customer transactions, including payments and refunds.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Meet or exceed customer service metrics, including call handling time and customer satisfaction ratings.

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and conflict resolution skills.
• Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software.
• Ability to work a variety of shifts, including evenings and weekends.

Benefits & Perks

River City Science Academy offers a competitive salary and benefits package, including:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Opportunities for professional development and growth