Customer Service Representative: Branch Operations

Position Overview

As a Bank Teller at Austin Capital Bank, you will be the friendly face that greets customers and assists with everyday banking needs in a fast‐paced environment. You will work for a fast‐growing, tech‐forward community bank in Austin, Texas—one that embraces core values like initiative, teamwork, honesty, and intelligence to deliver exceptional service.

Key Responsibilities

• Greet customers and assist with deposits, withdrawals, payments, and account inquiries.
• Accurately process cash and check transactions while adhering to bank policies and procedures.
• Maintain a balanced cash drawer and follow proper cash-handling protocols.
• Answer questions about products and services, helping customers find the right banking solutions.
• Identify opportunities to refer customers to other bank services or departments.
• Provide excellent customer service in a fast-paced environment.
• Assist with operational tasks, such as balancing the vault, processing night deposits, and preparing reports as needed.

Required Qualifications

• Direct experience using Jack Henry core banking system (required).
• Great communication skills and a passion for helping people.
• Strong attention to detail with a focus on accuracy.
• A team-first attitude with a willingness to learn and pitch in where needed.
• Ability to stay organized and multitask in a customer-facing environment.
• Basic math skills and comfort handling cash and financial transactions.
• Reliability and professionalism in attendance, punctuality, and overall conduct.

Preferred Qualifications

• Previous experience working in a financial institution with regular use of Jack Henry core systems.
• High school diploma or equivalent.
• Previous cash handling or customer service experience, preferably in a retail or banking environment.
• Basic knowledge of banking products and services.
• Comfort using computers and banking systems.
• Bilingual (Spanish/English) is a plus but not required.

Benefits & Perks

• 100% Employer-paid Medical, Dental, & Vision Insurance – Full coverage for employee-only plans, with affordable options to add your family.
• Health Reimbursement Account (HRA) – Extra funds from us to help cover your out-of-pocket medical expenses.
• Generous Paid Time Off (PTO) – Start with 16 days per year and grow to 30 days as your tenure increases.
• Paid Holidays – 11+ paid holidays in a year so you can enjoy your time off.
• 401(k) with 4% Employer Match – Build your future with company-matched retirement savings.
• Monthly Chair Massages – Relax and recharge on us.
• Consistent Schedules & Work-Life Balance – No evenings, weekends, or odd hours.
• Opportunities to Grow – Career development, tuition assistance, and the ability to explore roles across the bank.
• A Team That Feels Like a Team – Supportive coworkers and leadership that listens.