Site Reliability Engineer L3

Location: Idaho City

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit.

Responsibilities

Site Reliability Engineers (SREs) are responsible for maintaining the availability and uptime of infrastructure. SREs use software engineering principles to solve operational challenges to create reliable infrastructure. This position will reduce the toil from our everyday work using as much automation as possible.

• Research and implement solutions to build an always‑up, always‑available, resilient services.
• Integrate and automate existing manual solutions and processes.
• Participate in an on‑call rotation for availability incidents.
• Troubleshoot and support production issues.
• Participate on cross‑functional company project teams responsible for implementing technology.
• Investigate anomalies/outages and determine steps to reproduce, root cause, and solution options.
• Monitor environment performance and provide all necessary reporting analysis.
• Build and maintain automation tooling for infrastructure, CI/CD and observability (monitoring, alerting, logging, tracing) pipelines.
• Build and maintain cloud and container orchestration infrastructure.
• Collaborate with software engineering, security, system teams to help automate and streamline operations and processes.
• Implement best Dev Ops practices across the organization to improve performance and efficiency.
• May include other duties as assigned.

Qualifications

Required Skills:

• Hands‑on experience with cloud service providers (at least one of GCP, AWS)
• Hands‑on experience with at least one configuration management software (Ansible/Chef/Puppet)
• Working knowledge of containers and at least one container orchestration platform (Kubernetes/Nomad/Mesos/Swarm)
• Understanding and experience in at least one CI/CD pipeline (Git Lab/Jenkins/Travis etc.)
• Good understanding of Unix/Linux operating systems and its internals
• Well‑versed with Linux CLI
• In addition to shell scripting (sh/bash), proficient with one other programming language (Python/Go)
• Working knowledge of any one distributed version control systems (git/bzr/hg)
• Ability to write good technical user documents
• Exposure to managing Infrastructure as Code with tools like Terraform/Cloud Formation or using Cloud Provider SDKs
• Good understanding of core concepts of computer networking (TCP/UDP, IP Routing, DNS).
• Experience with a CDN (e.g. Akamai)

Preferred Skills:

• GCP
• Terraform
• Kafka
• Git
• Git Lab
• Kubernetes
• Docker
• Good working knowledge of Istio service mesh
• Good working knowledge of Akamai
• Experience working with AWS, GCP VPC configuration, NAT, Load Balancing, monitoring
• Understanding of Kubernetes and networking in a microservice architecture
• Palo Alto Networks, PanOS and Panorama devices, physical and virtual
• Infoblox Grid Manager

Physical Role Requirements

Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirement

BA/BS in Computer Science, Computer Engineering or commensurate practical experience.

Minimum Experience required

2+ years of hands‑on Dev Ops experience required. 2+ years of managing production infrastructure on any cloud. 2+ years developing code, either maintaining scripts or applications.

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Job Location:

US

Category:

Engineering

Type:

Full Time

Company:

AHS American Home Shield Corp