Director-Patient Access Services

Welcome to The Ohio State University

Welcome to The Ohio State University, where we are dedicated to providing top-notch healthcare services to our community. As the Director of Patient Access Services, you will play a critical role in ensuring that our patients have seamless and efficient access to the care they need. We are seeking a dynamic and experienced leader who is passionate about improving patient experiences and driving operational excellence. If you possess strong leadership skills and have a deep understanding of healthcare systems and regulations, we invite you to join our team and make a meaningful impact on the lives of our patients.

Your Responsibilities

• Develop and implement strategic plans to improve patient access to healthcare services at The Ohio State University.
• Oversee and manage all aspects of patient access services, including scheduling, registration, and insurance verification.
• Lead a team of employees and ensure they are trained and equipped to provide excellent customer service to patients.
• Collaborate with other departments and healthcare providers to streamline processes and improve patient flow.
• Monitor and analyze data to identify areas for improvement and implement solutions to increase efficiency and reduce wait times.
• Ensure compliance with all healthcare regulations and standards, including HIPAA and patient privacy laws.
• Act as a liaison between patients, healthcare providers, and insurance companies to resolve any issues related to patient access services.
• Develop and maintain relationships with community organizations and agencies to enhance patient outreach and education.
• Participate in the budgeting process and manage resources effectively to optimize patient access services.
• Stay up-to-date on industry trends and best practices in patient access services and provide recommendations for continuous improvement.
• Serve as a role model for the organization's values and promote a culture of excellence and compassion.
• Act as a point of contact for patient complaints and concerns, and work towards finding solutions to improve patient satisfaction.

Equal Opportunity Employer

The Ohio State University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.