Help Desk Technician

Position Overview

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this full-time role, you will work remotely to provide technical support to our employees and clients. You will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Key Responsibilities

• Provide technical support to employees and clients via phone, email, and remote access
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Document all support requests and resolutions in a timely and accurate manner
• Escalate complex issues to senior technicians or other IT staff as needed
• Assist with the installation, configuration, and maintenance of hardware and software
• Provide excellent customer service and ensure timely resolution of all support requests

Required Qualifications

• Strong understanding of computer hardware, software, and network connectivity
• Experience with Windows operating systems and Microsoft Office applications
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with remote support tools and ticketing systems is a plus