Customer Service - Donor Support Technician - Full-time
CSL Plasmaabout 1 year ago
Pontiac, Michigan, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, and responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all HSE and OSHA policies and procedures to promote safety.
- Maintains confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet business needs.
- Performs all job-related duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
- Must be able to perform basic math calculations.
Benefits & Perks
- Our Benefits: For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
- About CSL Plasma: CSL Plasma (https://www.cslplasma.com/) operates one of the world’s largest and most sophisticated plasma collection networks with over 350 centers in the U.S., Europe, and China. It is a subsidiary of CSL Behring (https://www.csl.com/), a global biotherapeutics business.
- Inclusion & Belonging: At CSL, inclusion and belonging fuel our innovation and help us connect with our patients and donors. Learn more at CSL Inclusion and Belonging.
- Do work that matters: Join us at CSL Plasma and make a difference. (Reference: R-262503)
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, or protected veteran status. CSL complies with all applicable employment laws, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. For more information, please visit our EEO statement.
Required Skills
Safety Compliance
Customer Service
Donor Support
Equipment Preparation
Communication
Pheresis Process
PDA Operation
Data Recording